Delete Your Account
BitaSei Technologies Limited (RC Number: 9278400)
Last updated: March 2026
Overview
At BitaSei, you have full control over your account and personal data. You can permanently delete your account at any time directly from within the BitaSei app. Once deleted, your account cannot be recovered.
How to Delete Your Account
Follow these steps to permanently delete your BitaSei account:
- 1Open the BitaSei app on your device
- 2Tap the Profile icon or navigate to Settings
- 3Scroll down and tap Account Settings
- 4Tap Delete Account
- 5Read the confirmation prompt carefully
- 6Tap Confirm Delete to permanently delete your account
This action is permanent and cannot be undone. Once you confirm deletion, your account and all associated data will be permanently removed and cannot be recovered.
If you cannot access the app, you may also request account deletion by contacting our support team at support@bitasei.com.
What Gets Deleted
Upon account deletion, the following data is permanently removed:
| Data Type | Details | Deletion Timeline |
|---|---|---|
| Profile & Personal Info | Name, email address, profile picture, username | Immediately |
| Course Progress | Lesson progress, quiz results, completion records | Immediately |
| Certificates | All earned course certificates | Immediately |
| Paper Trading Data | Virtual accounts, positions, order history, trading journal | Immediately |
| AI Chat History | All Sei AI tutor conversations and sessions | Immediately |
| Notification Preferences | Push notification settings and history | Immediately |
| Referral Data | Your referral code and referral history | Immediately |
What Is Retained
Some data may be retained after account deletion for legal, financial, or compliance purposes as required by applicable law:
| Data Type | Reason Retained | Retention Period |
|---|---|---|
| Transaction & Payment Records | Legal and financial compliance (tax obligations) | Up to 7 years |
| Subscription History | Financial compliance and dispute resolution | Up to 90 days |
| Security Logs | Fraud prevention and legal obligations | Up to 90 days |
All retained data is kept securely, is not used for marketing purposes, and is permanently deleted once the retention period expires.
Before You Delete
Please consider the following before deleting your account:
- Any active subscription will be cancelled immediately and is non-refundable
- All course progress, certificates, and achievements will be permanently lost
- Your paper trading history and virtual portfolio cannot be recovered
- If you have an active referral program balance, it will be forfeited
- You can re-register with the same email, but previous data cannot be restored
If you are experiencing issues with the app, consider contacting our support team before deleting your account. We may be able to resolve your issue.
Contact Us
If you are unable to delete your account through the app or have questions about your data, please reach out to us directly:
For more information about how we handle your data, please read our Privacy Policy.